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Frequently Asked Questions Feel free to use our contact form if you have a question that is not answered here. Questions Shipping 1. Do you ship to PO Boxes? 2. Do you ship to US military addresses (APO / FPO) ? 3. Do you ship internationally ? 4. Do you ship to Canada ? 5. How long does it take to process / ship orders? 6. How do I track my order? Payment 1. What is Address Verification Service (AVS) ? 2. How do I locate my EXACT credit card billing address ? 3. What is CVV2 ? 4. Do you accept money orders ? 5. Do you accept personal checks ? Returns 1. How do I exchange / return an order ? Catalog 1. Do you produce a printed catalog ? Gift Certificates 1. Can gift certificates be refunded or redeemed for cash / check? 2. Do SoccerEvolution.com gift certificates expire? 3. How are gift certificates delivered? General 1. Does SoccerEvolution.com backorder products? 2. How long have you been in business? 3. Can I submit my order via phone? Official Soccer Gear 1. Is your merchandise real / authentic / official?! Answers Shipping Do you ship to PO Boxes? Yes, we ship to PO Box shipping addresses via USPS shipping service. [Back to top] Do you ship to US military addresses (APO / FPO) ? Yes, we ship to US military / APO / FPO shipping addresses via USPS shipping service. [Back to top] Do you ship internationally ? No. As per vendor agreements with Adidas, Nike, Puma, etc., we cannot process orders with a billing or shipping address outside the United States. Sorry, no exceptions. [Back to top] Do you ship to Canada ? No. As per vendor agreements with Adidas, Nike, Puma, etc., we cannot process orders with a billing or shipping address outside the United States. Sorry, no exceptions. [Back to top] How long does it take to process / ship orders? Most orders are processed the same business day and you will receive the tracking information via email, once your order has shipped. [Back to top] How do I track my order? Please follow this link to track your shipment: http://www.soccerevolution.com/order_track.php (or click "TRACK YOUR ORDER" link at left.) You will also receive your tracking information via email at the time of shipment. [Back to top] Payment What is Address Verification Service (AVS) ? AVS is a tool employed by merchants like ourselves to help eliminate / minimize credit card fraud. When a customer submits their credit card billing address during checkout, this address is automatically compared with the information on file for this credit card with Amex, Discover, MC or Visa respectively. If this information does not match EXACTLY, we cannot process the order due to our liability. We maintain a "zero tolerance" policy regarding credit card fraud. [Back to top] How do I locate my EXACT credit card billing address ? Your monthly credit card statement usually displays your EXACT billing address. If you are still unsure, please contact your credit card issuing bank to confirm / correct your billing address. [Back to top] What is CVV2 ? CVV2 is another anti-fraud tool used by merchants to confirm that the actual credit card is in the possession of the customer. The CVV2 code is the 3-digit number located on the back of most credit cards (usually last 3 digits.) This code must match the code on file with your credit card company or the order attempt will be rejected. [Back to top] Do you accept money orders ? Yes, we do accept certified money orders payable in US dollars such as USPS money orders, Western Union, etc. To pay via money order, please follow these instructions: 1. email us with your name, complete shipping address, phone number and order information (product name, quantity, color, size, price, web code, product code, shipping service, etc.) 2. We will respond with confirmation of product availability and final price, including shipping as well as the address where to send money order. 3. Please print our email and mail it (with money order made payable to SoccerEvolution.com for the appropriate amount) to the address we provided. 4. Once we receive money order, we will ship your order and email you with tracking information. PLEASE NOTE: we will set aside products for SEVEN DAYS only -- so please mail money order immediately. [Back to top] Do you accept personal checks ? No, we do not accept personal checks. We only accept the following forms of payment: Amex, Discover, MC / Visa credit cards and certified money orders (ie: Western Union, USPS, etc.)payable in US dollars. [Back to top] Returns How do I exchange / return an order ? All merchandise must be UNWORN / UNUSED and able to be sold to another customer in new condition. If returned merchandise EXHIBITS ANY SIGNS OF OUTSIDE WEAR (even if cleaned meticulously!!) we will not process refund and we will dispose of the merchandise. - Please email a copy of YOUR ORDER EMAIL RECEIPT to [email protected] including reason for exchange / refund request. - All exchange / return requests must be received via email within 10 days of order delivery. - All return / exchange / defect requests must be handled via email -- we CANNOT provide return authorization via telephone. - If you cannot locate email receipt, please send as much information as possible: email address used to make purchase, customer name / address, purchase date, etc. - We will then respond via email with return authorization / instructions. - Once we receive and verify condition of products (UNWORN / UNUSED), we will process exchange / refund and email you the tracking information / refund details. - Customer is responsible for all return / exchange / defect shipping costs and all return shipments must reach our location within 10 days of return authorization date. [Back to top] Catalog Do you produce a printed catalog ? No, we do not produce a printed catalog. However, all of our products are displayed and ready for purchase on our secure, ecommerce site, www.SoccerEvolution.com. [Back to top] Gift Certificates Can gift certificates be refunded or redeemed for cash / check? No, all gift certificate sales are final and only redeemable for online product purchases on www.SoccerEvolution.com. SoccerEvolution.com Gift Certificates can ONLY be redeemed online at www.SoccerEvolution.com. (not at our retail store.) Likewise, gift certificates purchased in our retail store can ONLY be redeemed at our retail store, SoccerEvolution in Randolph, NJ, USA. No exceptions. [Back to top] Do SoccerEvolution.com gift certificates expire? SoccerEvolution.com gift certificates are valid for 24 months from date of issuance. Expiration date void in California and where otherwise prohibited by law. Massachusetts residents shall have seven years from date of issuance to redeem. [Back to top] How are gift certificates delivered? USPS First Class Mail: Free (3 - 7 business days.) Gift certificates shipped within one business day, Monday-Friday, excluding holidays. [Back to top] General Does SoccerEvolution.com backorder products? No, we never backorder products. The products listed on our site are available in the sizes listed in limited quantities. Our site is updated several times a day to reflect our current inventory. If a product is not available for some reason, we will contact you promptly. [Back to top] How long have you been in business? Our retail store, SoccerEvolution, opened in its current location in 1989. Our ecommerce soccer site, www.SoccerEvolution.com, was launched in 1998. [Back to top] Can I submit my order via phone? Of course! Please call our toll-free number @ 1.800.949.GOAL (4625) to submit your order securely via phone. [Back to top] Official Soccer Gear Is your merchandise real / authentic / official?! YES!!!! All merchandise offered on SoccerEvolution.com is the officially licensed, authentic models acquired directly from adidas, Nike, Puma, Umbro, etc. In addition, we only use official names / numbers for all customized jersey printing, acquired directly from licensed distributors. [Back to top]